Policy

Refund & Return Policy

Last updated: March 4, 2026 · Please read our refund terms before making a purchase.

1. Overview

iEZPro provides digital services and products. Due to the nature of digital services, refunds are handled on a case-by-case basis. Please review the terms below before placing an order.

2. Eligible for Refund

Refunds may be granted in the following situations:

Service was never processed or delivered due to a technical error on our side.
Duplicate payment made for the same order.
Order was charged but marked as failed with no processing attempt.
Credited balance added in error (with proof of payment).

3. Not Eligible for Refund

Refunds will not be issued in the following cases:

Service was successfully delivered and completed.
Digital product has been downloaded or accessed.
Order failed due to incorrect information provided by the user.
Change of mind after an order has been submitted.
Account balance spent on orders that were completed.
Services that are partially completed but delivered.

4. Refund Process

Approved refunds will be credited back to your account balance within 3–5 business days. Cash or payment gateway refunds may take longer depending on your payment provider.

To request a refund, please contact us with your Order ID and reason via Telegram.

5. Returns

Since all our products and services are digital, physical returns are not applicable. In cases where a digital product is defective or not as described, please contact support within 48 hours of purchase.

6. Contact & Disputes

For any refund-related inquiries or disputes, please reach out to our team on Telegram. We aim to resolve all disputes fairly and promptly.