Policy

Cancellation Policy

Last updated: March 4, 2026 · Please review our cancellation terms before placing an order.

1. Overview

At iEZPro, we strive to provide fast and reliable service. Once an order is placed and processing has begun, cancellation may not be possible. Please read this policy carefully before submitting any order.

2. Order Cancellation Window

Orders that have already been submitted to the processing system cannot be cancelled. Cancellation is only possible for orders that are still in Pending status and have not yet been processed.

To request a cancellation, contact our support team as soon as possible via Telegram.

3. Non-Cancellable Orders

The following orders cannot be cancelled under any circumstances:

Orders with status Processing, Completed, or In Progress.
Digital product purchases that have been delivered or downloaded.
Manually processed or custom service orders.
Orders placed with promotional credits or discounts.

4. Credit Balance

Credit added to your account balance is non-refundable and cannot be withdrawn as cash. It can only be used to purchase services within the platform.

5. How to Request Cancellation

To request a cancellation, please contact us immediately with your Order ID via Telegram. We will review your request and respond as soon as possible.